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<?php
namespace Webkul\UVDesk\CoreFrameworkBundle\Workflow\Actions\Ticket;
use Webkul\UVDesk\CoreFrameworkBundle\Entity as CoreEntities;
use Webkul\UVDesk\AutomationBundle\Workflow\FunctionalGroup;
use Symfony\Component\DependencyInjection\ContainerInterface;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket;
use Webkul\UVDesk\AutomationBundle\Workflow\Action as WorkflowAction;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\EmailTemplates;
use Webkul\UVDesk\CoreFrameworkBundle\Entity\Attachment;
use Webkul\UVDesk\AutomationBundle\Workflow\Event;
use Webkul\UVDesk\AutomationBundle\Workflow\Events\AgentActivity;
use Webkul\UVDesk\AutomationBundle\Workflow\Events\TicketActivity;
class MailCustomer extends WorkflowAction
{
public static function getId()
{
return 'uvdesk.ticket.mail_customer';
}
public static function getDescription()
{
return "Mail to customer";
}
public static function getFunctionalGroup()
{
return FunctionalGroup::TICKET;
}
public static function getOptions(ContainerInterface $container)
{
$entityManager = $container->get('doctrine.orm.entity_manager');
$emailTemplateCollection = array_map(function ($emailTemplate) {
return [
'id' => $emailTemplate->getId(),
'name' => $emailTemplate->getName(),
];
}, $entityManager->getRepository(EmailTemplates::class)->findAll());
return $emailTemplateCollection;
}
public static function applyAction(ContainerInterface $container, Event $event, $value = null, $thread = null)
{
$entityManager = $container->get('doctrine.orm.entity_manager');
if (!$event instanceof TicketActivity) {
return;
} else {
$ticket = $event->getTicket();
if (empty($ticket)) {
return;
}
}
$currentThread = isset($ticket->currentThread) ? $ticket->currentThread : '';
$createdThread = isset($ticket->createdThread) ? $ticket->createdThread : '';
$emailTemplate = $entityManager->getRepository(EmailTemplates::class)->findOneById($value);
if (empty($emailTemplate)) {
return;
}
// Only process attachments if required in the message body
// @TODO: Revist -> Maybe we should always include attachments if they are provided??
$attachments = [];
if (!empty($createdThread) && (strpos($emailTemplate->getMessage(), '{%ticket.attachments%}') !== false || strpos($emailTemplate->getMessage(), '{% ticket.attachments %}') !== false)) {
$attachments = array_map(function($attachment) use ($container) {
return str_replace('//', '/', $container->get('kernel')->getProjectDir() . "/public" . $attachment->getPath());
}, $entityManager->getRepository(Attachment::class)->findByThread($createdThread));
}
$ticketPlaceholders = $container->get('email.service')->getTicketPlaceholderValues($ticket);
$subject = $container->get('email.service')->processEmailSubject($emailTemplate->getSubject(), $ticketPlaceholders);
$message = $container->get('email.service')->processEmailContent($emailTemplate->getMessage(), $ticketPlaceholders);
$thread = ($thread != null) ? $thread : $createdThread;
$ticketCollaborators = (($thread != null) && !empty($thread->getTicket()) && $thread != "" ) ? $thread->getTicket()->getCollaborators() : [];
$headers = ['References' => $ticket->getReferenceIds()];
if (!empty($thread)) {
$headers = ['References' => $ticket->getReferenceIds()];
if (!empty($currentThread) && null != $currentThread->getMessageId()) {
$headers['In-Reply-To'] = $currentThread->getMessageId();
}
$messageId = $container->get('email.service')->sendMail($subject, $message, $ticket->getCustomer()->getEmail(), $headers, $ticket->getMailboxEmail(), $attachments ?? []);
if (!empty($messageId)) {
$updatedReferenceIds = $ticket->getReferenceIds() . ' ' . $messageId;
$ticket->setReferenceIds($updatedReferenceIds);
$entityManager->persist($ticket);
$entityManager->flush();
}
if($thread->getCc() || $thread->getBcc() || $ticketCollaborators != null && count($ticketCollaborators) > 0) {
self::sendCcBccMail($container, $ticket, $thread, $subject, $attachments, $ticketCollaborators, $message);
}
} else {
if (!empty($ticket->getReferenceIds())) {
$headers = ['References' => $ticket->getReferenceIds()];
}
$message = $container->get('email.service')->sendMail($subject, $message, $ticket->getCustomer()->getEmail(), $headers);
}
}
public static function sendCcBccMail($container, $ticket, $thread, $subject, $attachments, $ticketCollaborators, $message = null)
{
$cc = array();
$collabrator = array();
$entityManager = $container->get('doctrine.orm.entity_manager');
if($thread->getCc() != null){
foreach($thread->getCc() as $EmailCC){
if ($entityManager->getRepository(Ticket::class)->isTicketCollaborator($thread->getTicket(), $EmailCC) != false) {
$collabrator[] = $EmailCC;
} else {
$cc[] = $EmailCC;
}
}
}
$emailOfcollabrator = !empty($thread) && $thread->getCreatedBy() == "collaborator" ? $thread->getUser()->getEmail() : null;
if ($collabrator != null && !empty($collabrator) || $ticketCollaborators != null && !empty($ticketCollaborators)) {
if (count($collabrator) == 0 && count($ticketCollaborators) > 0 && !empty($ticketCollaborators) && empty($collabrator)) {
foreach ($ticketCollaborators as $collaborator) {
if (!empty($collaborator->getEmail()) && $collaborator->getEmail() != $emailOfcollabrator) {
$collabrator[] = $collaborator->getEmail();
}
}
}
$messageId = $container->get('email.service')->sendMail($subject, $message, null, [], $ticket->getMailboxEmail(), $attachments ?? [], $collabrator ?? [], []);
if (!empty($messageId)) {
$updatedReferenceIds = $ticket->getReferenceIds() . ' ' . $messageId;
$ticket->setReferenceIds($updatedReferenceIds);
$entityManager->persist($ticket);
$entityManager->flush();
}
if ($collabrator != null && $thread->getCc()!= null && count($thread->getCc()) == count($collabrator) && $thread->getBcc() != null){
$message = '<html><body style="background-image: none">'.html_entity_decode($thread->getMessage()).'</body></html>';
$messageId = $container->get('email.service')->sendMail($subject, $message, null, [], $ticket->getMailboxEmail(), $attachments ?? [], [], $thread->getBcc() ?? []);
}
}
if ($cc != null && !empty($cc)) {
$message = '<html><body style="background-image: none">'.html_entity_decode($thread->getMessage()).'</body></html>';
$messageId = $container->get('email.service')->sendMail($subject, $message, null, [], $ticket->getMailboxEmail(), $attachments ?? [], $cc ?? [], $thread->getBcc() ?? []);
}
if ($thread->getBcc() != null && $thread->getCc() == null) {
$message = '<html><body style="background-image: none">'.html_entity_decode($thread->getMessage()).'</body></html>';
$messageId = $container->get('email.service')->sendMail($subject, $message, null, [], $ticket->getMailboxEmail(), $attachments ?? [], $thread->getCc() ?? [], $thread->getBcc() ?? []);
}
}
}

vendor/uvdesk/core-framework/Workflow/Actions/Ticket/MailCustomer.php line 47