vendor/uvdesk/core-framework/Workflow/Actions/Ticket/UpdateAgent.php line 62

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  1. <?php
  3. namespace Webkul\UVDesk\CoreFrameworkBundle\Workflow\Actions\Ticket;
  5. use Webkul\UVDesk\AutomationBundle\Workflow\FunctionalGroup;
  6. use Symfony\Component\DependencyInjection\ContainerInterface;
  7. use Webkul\UVDesk\CoreFrameworkBundle\Entity\Ticket;
  8. use Webkul\UVDesk\CoreFrameworkBundle\Entity\User;
  9. use Webkul\UVDesk\AutomationBundle\Workflow\Action as WorkflowAction;
  10. use Webkul\UVDesk\AutomationBundle\Workflow\Event;
  11. use Webkul\UVDesk\AutomationBundle\Workflow\Events\AgentActivity;
  12. use Webkul\UVDesk\AutomationBundle\Workflow\Events\TicketActivity;
  14. class UpdateAgent extends WorkflowAction
  15. {
  16.     public static function getId()
  17.     {
  18.         return 'uvdesk.ticket.assign_agent';
  19.     }
  21.     public static function getDescription()
  22.     {
  23.         return "Assign to agent";
  24.     }
  26.     public static function getFunctionalGroup()
  27.     {
  28.         return FunctionalGroup::TICKET;
  29.     }
  31.     public static function getOptions(ContainerInterface $container)
  32.     {
  33.         $agentCollection = array_map(function ($agent) {
  34.             return [
  35.                 'id' => $agent['id'],
  36.                 'name' => $agent['name'],
  37.             ];
  38.         }, $container->get('user.service')->getAgentPartialDataCollection());
  40.         array_unshift($agentCollection, [
  41.             'id' => 'responsePerforming',
  42.             'name' => 'Response Performing Agent',
  43.         ]);
  45.         return $agentCollection;
  46.     }
  48.     public static function applyAction(ContainerInterface $container, Event $event, $value = null)
  49.     {
  50.         $entityManager = $container->get('doctrine.orm.entity_manager');
  52.         if (!$event instanceof TicketActivity) {
  53.             return;
  54.         } else {
  55.             $ticket = $event->getTicket();
  56.             
  57.             if (empty($ticket)) {
  58.                 return;
  59.             }
  60.         }
  61.         
  62.         if ($value == 'responsePerforming' && is_object($currentUser = $container->get('security.token_storage')->getToken()->getUser())) {
  63.             if (null != $currentUser->getAgentInstance()) {
  64.                 $agent = $currentUser;
  65.             }
  66.         } else {
  67.             $agent = $entityManager->getRepository(User::class)->find($value);
  69.             if ($agent) {
  70.                 $agent = $entityManager->getRepository(User::class)->findOneBy(array('email' => $agent->getEmail()));
  71.             }
  72.         }
  74.         if (!empty($agent)) {
  75.             if ($entityManager->getRepository(User::class)->findOneById($agent->getId())) {
  76.                 $ticket
  77.                     ->setAgent($agent)
  78.                 ;
  80.                 $entityManager->persist($ticket);
  81.                 $entityManager->flush();
  82.             }
  83.         } else {
  84.             // Agent Not Found. Disable Workflow/Prepared Response
  85.         }
  86.     }
  87. }