Ticket :: ticketAdd
Request
GET Parameters
No GET parameters
POST Parameters
No POST parameters
Uploaded Files
No files were uploaded
Request Attributes
Key | Value |
---|---|
_controller | "Webkul\UVDesk\SupportCenterBundle\Controller\Ticket::ticketAdd" |
_firewall_context | "security.firewall.map.context.customer" |
_locale | "de" |
_remove_csp_headers | true |
_route | "helpdesk_customer_create_ticket" |
_route_params | [ "_locale" => "de" ] |
_security_firewall_run | "_security_customer" |
_stopwatch_token | "91bad2" |
Request Headers
Header | Value |
---|---|
accept | "*/*" |
accept-encoding | "gzip" |
accept-language | "en-US,en;q=0.9" |
authorization | "" |
cache-control | "max-age=0" |
connection | "close" |
host | "support.kuckuck.app" |
upgrade-insecure-requests | "1" |
user-agent | "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36" |
x-accel-internal | "/internal-nginx-static-location" |
x-php-ob-level | "1" |
x-real-ip | "77.238.225.146" |
Request Content
Request content not available (it was retrieved as a resource).
Response
Response Headers
Header | Value |
---|---|
access-control-allow-headers | [ "Access-Control-Allow-Origin" "Authorization" "Content-Type" ] |
access-control-allow-methods | "GET,POST,PUT,OPTIONS" |
access-control-allow-origin | "*" |
cache-control | "private, must-revalidate" |
content-type | "text/html; charset=UTF-8" |
date | "Fri, 15 Aug 2025 13:41:36 GMT" |
expires | -1 |
pragma | "no-cache" |
vary | "Accept" |
x-debug-exception | "An%20exception%20has%20been%20thrown%20during%20the%20rendering%20of%20a%20template%20%28%22Notice%3A%20SessionHandler%3A%3Agc%28%29%3A%20ps_files_cleanup_dir%3A%20opendir%28%2Fvar%2Flib%2Fphp%2Fsessions%29%20failed%3A%20Permission%20denied%20%2813%29%22%29." |
x-debug-exception-file | "%2Fvar%2Fwww%2Fvhosts%2Fkuckuck.app%2Fsupport.kuckuck.app%2Fvendor%2Fuvdesk%2Fsupport-center-bundle%2FResources%2Fviews%2FTemplates%2Flayout.html.twig:98" |
x-debug-token | "35a618" |
x-debug-token-link | "https://support.kuckuck.app/public/_profiler/3fce4a" |
x-previous-debug-token | "3fce4a" |
x-robots-tag | "noindex" |
Cookies
Request Cookies
No request cookies
Response Cookies
No response cookies
Session 1
Session Metadata
No session metadata
Session Attributes
No session attributes
Session Usage
1
Usages
Stateless check enabled
Usage |
---|
Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage:44
[ [ "file" => "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/symfony/security-core/Authentication/Token/Storage/UsageTrackingTokenStorage.php" "line" => 44 "function" => "getMetadataBag" "class" => "Symfony\Component\HttpFoundation\Session\Session" "type" => "->" ] [ "file" => "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/symfony/security-http/Firewall/AccessListener.php" "line" => 87 "function" => "getToken" "class" => "Symfony\Component\Security\Core\Authentication\Token\Storage\UsageTrackingTokenStorage" "type" => "->" ] [ "file" => "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/symfony/security-bundle/Debug/WrappedLazyListener.php" "line" => 49 "function" => "authenticate" "class" => "Symfony\Component\Security\Http\Firewall\AccessListener" "type" => "->" ] [ "file" => "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/symfony/security-http/Firewall/AbstractListener.php" "line" => 26 "function" => "authenticate" "class" => "Symfony\Bundle\SecurityBundle\Debug\WrappedLazyListener" "type" => "->" ] [ "file" => "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/symfony/security-bundle/Debug/TraceableFirewallListener.php" "line" => 73 "function" => "__invoke" "class" => "Symfony\Component\Security\Http\Firewall\AbstractListener" "type" => "->" ] [ "file" => "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/symfony/security-http/Firewall.php" "line" => 92 "function" => "callListeners" "class" => "Symfony\Bundle\SecurityBundle\Debug\TraceableFirewallListener" "type" => "->" ] [ "file" => "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/symfony/event-dispatcher/Debug/WrappedListener.php" "line" => 118 "function" => "onKernelRequest" "class" => "Symfony\Component\Security\Http\Firewall" "type" => "->" ] [ "file" => "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/symfony/event-dispatcher/EventDispatcher.php" "line" => 230 "function" => "__invoke" "class" => "Symfony\Component\EventDispatcher\Debug\WrappedListener" "type" => "->" ] [ "file" => "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/symfony/event-dispatcher/EventDispatcher.php" "line" => 59 "function" => "callListeners" "class" => "Symfony\Component\EventDispatcher\EventDispatcher" "type" => "->" ] [ "file" => "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/symfony/event-dispatcher/Debug/TraceableEventDispatcher.php" "line" => 154 "function" => "dispatch" "class" => "Symfony\Component\EventDispatcher\EventDispatcher" "type" => "->" ] [ "file" => "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/symfony/http-kernel/HttpKernel.php" "line" => 139 "function" => "dispatch" "class" => "Symfony\Component\EventDispatcher\Debug\TraceableEventDispatcher" "type" => "->" ] [ "file" => "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/symfony/http-kernel/HttpKernel.php" "line" => 75 "function" => "handleRaw" "class" => "Symfony\Component\HttpKernel\HttpKernel" "type" => "->" ] [ "file" => "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/symfony/http-kernel/Kernel.php" "line" => 202 "function" => "handle" "class" => "Symfony\Component\HttpKernel\HttpKernel" "type" => "->" ] [ "file" => "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/symfony/runtime/Runner/Symfony/HttpKernelRunner.php" "line" => 35 "function" => "handle" "class" => "Symfony\Component\HttpKernel\Kernel" "type" => "->" ] [ "file" => "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/autoload_runtime.php" "line" => 35 "function" => "run" "class" => "Symfony\Component\Runtime\Runner\Symfony\HttpKernelRunner" "type" => "->" ] [ "file" => "/var/www/vhosts/kuckuck.app/support.kuckuck.app/public/index.php" "line" => 5 "args" => [ "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/autoload_runtime.php" ] "function" => "require_once" ] ] |
Flashes
Flashes
No flash messages were created.
Server Parameters
Server Parameters
Defined in .env
Key | Value |
---|---|
APP_ENV | "dev" |
APP_SECRET | "YOUR_APP_SECRET" |
DATABASE_URL | "mysql://uvdesk:UVdesk01Intern@127.0.0.1:3306/uvdesk" |
MAILER_URL | "null://localhost" |
Defined as regular env variables
Key | Value |
---|---|
APP_DEBUG | "1" |
ASN_DB_NETWORK | "77.238.224.0/19" |
CITY_DB_NETWORK | "77.238.224.0/19" |
CONTEXT_DOCUMENT_ROOT | "/var/www/vhosts/kuckuck.app/support.kuckuck.app" |
CONTEXT_PREFIX | "" |
DOCUMENT_ROOT | "/var/www/vhosts/kuckuck.app/support.kuckuck.app" |
FCGI_ROLE | "RESPONDER" |
GATEWAY_INTERFACE | "CGI/1.1" |
HOME | "/var/www/vhosts/kuckuck.app" |
HTTPS | "on" |
HTTP_ACCEPT | "*/*" |
HTTP_ACCEPT_ENCODING | "gzip" |
HTTP_ACCEPT_LANGUAGE | "en-US,en;q=0.9" |
HTTP_AUTHORIZATION | "" |
HTTP_CACHE_CONTROL | "max-age=0" |
HTTP_CONNECTION | "close" |
HTTP_HOST | "support.kuckuck.app" |
HTTP_UPGRADE_INSECURE_REQUESTS | "1" |
HTTP_USER_AGENT | "Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/133.0.0.0 Safari/537.36" |
HTTP_X_ACCEL_INTERNAL | "/internal-nginx-static-location" |
HTTP_X_REAL_IP | "77.238.225.146" |
MMDB_ADDR | "77.238.225.146" |
MMDB_INFO | "result found" |
MM_ASN | "216071" |
MM_ASORG | "Servers Tech Fzco" |
MM_CITY_NAME | "Amsterdam" |
MM_CONTINENT_CODE | "EU" |
MM_CONTINENT_NAME_EN | "Europe" |
MM_COUNTRY_CODE | "NL" |
MM_COUNTRY_NAME | "The Netherlands" |
MM_LATITUDE | "52.37590" |
MM_LONGITUDE | "4.89750" |
PATH | "/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin" |
PATH_INFO | "/de/portal/create-ticket/" |
PATH_TRANSLATED | "/var/www/vhosts/kuckuck.app/support.kuckuck.app/de/portal/create-ticket/" |
PHP_SELF | "/public/index.php/de/portal/create-ticket/" |
QUERY_STRING | "" |
REDIRECT_ASN_DB_NETWORK | "77.238.224.0/19" |
REDIRECT_CITY_DB_NETWORK | "77.238.224.0/19" |
REDIRECT_HTTPS | "on" |
REDIRECT_MMDB_ADDR | "77.238.225.146" |
REDIRECT_MMDB_INFO | "result found" |
REDIRECT_MM_ASN | "216071" |
REDIRECT_MM_ASORG | "Servers Tech Fzco" |
REDIRECT_MM_CITY_NAME | "Amsterdam" |
REDIRECT_MM_CONTINENT_CODE | "EU" |
REDIRECT_MM_CONTINENT_NAME_EN | "Europe" |
REDIRECT_MM_COUNTRY_CODE | "NL" |
REDIRECT_MM_COUNTRY_NAME | "The Netherlands" |
REDIRECT_MM_LATITUDE | "52.37590" |
REDIRECT_MM_LONGITUDE | "4.89750" |
REDIRECT_SSL_TLS_SNI | "support.kuckuck.app" |
REDIRECT_STATUS | "200" |
REDIRECT_URL | "/public/de/portal/create-ticket/" |
REMOTE_ADDR | "77.238.225.146" |
REMOTE_PORT | "53934" |
REQUEST_METHOD | "GET" |
REQUEST_SCHEME | "https" |
REQUEST_TIME | 1755265295 |
REQUEST_TIME_FLOAT | 1755265295.9222 |
REQUEST_URI | "/public/de/portal/create-ticket/" |
SCRIPT_FILENAME | "/var/www/vhosts/kuckuck.app/support.kuckuck.app/public/index.php" |
SCRIPT_NAME | "/public/index.php" |
SERVER_ADDR | "176.9.144.66" |
SERVER_ADMIN | "[no address given]" |
SERVER_NAME | "support.kuckuck.app" |
SERVER_PORT | "443" |
SERVER_PROTOCOL | "HTTP/1.0" |
SERVER_SIGNATURE | "<address>Apache Server at support.kuckuck.app Port 443</address>\n" |
SERVER_SOFTWARE | "Apache" |
SSL_TLS_SNI | "support.kuckuck.app" |
SYMFONY_DOTENV_VARS | "APP_ENV,APP_SECRET,DATABASE_URL,MAILER_URL" |
USER | "kuckuck.io_ftp" |
proxy-nokeepalive | "1" |
Sub Requests 1
ErrorController (token = 3fce4a)
Key | Value |
---|---|
_controller | "error_controller" |
_stopwatch_token | "385cd5" |
exception | Twig\Error\RuntimeError {#2082 #message: "An exception has been thrown during the rendering of a template ("Notice: SessionHandler::gc(): ps_files_cleanup_dir: opendir(/var/lib/php/sessions) failed: Permission denied (13)")." #code: 0 #file: "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/uvdesk/support-center-bundle/Resources/views/Templates/layout.html.twig" #line: 98 -previous: ErrorException {#2058 …} -lineno: 98 -name: "@UVDeskSupportCenter/Templates/layout.html.twig" -rawMessage: "An exception has been thrown during the rendering of a template ("Notice: SessionHandler::gc(): ps_files_cleanup_dir: opendir(/var/lib/php/sessions) failed: Permission denied (13)")." -sourcePath: "/var/www/vhosts/kuckuck.app/support.kuckuck.app/vendor/uvdesk/support-center-bundle/Resources/views/Templates/layout.html.twig" -sourceCode: """ <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">\n <html lang="{{app.request.getLocale()}}">\n <head>\n <link rel="stylesheet" href="{{ asset('bundles/uvdesksupportcenter/css/knowledgebase.css') }}">\n <link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/bootstrap-datetimepicker/4.7.14/css/bootstrap-datetimepicker.min.css">\n \n <script src="https://ajax.googleapis.com/ajax/libs/jquery/3.6.0/jquery.min.js"></script>\n <script src="https://cdnjs.cloudflare.com/ajax/libs/underscore.js/1.13.1/underscore-min.js"></script>\n <script src="https://cdnjs.cloudflare.com/ajax/libs/backbone.js/1.4.0/backbone-min.js"></script>\n <script src="https://cdnjs.cloudflare.com/ajax/libs/backbone.validation/0.11.5/backbone-validation-min.js"></script>\n <script src="https://cdnjs.cloudflare.com/ajax/libs/backbone.paginator/2.0.8/backbone.paginator.min.js"></script>\n <script src="https://cdnjs.cloudflare.com/ajax/libs/moment.js/2.29.0/moment.min.js"></script>\t\n <script src="https://cdnjs.cloudflare.com/ajax/libs/bootstrap-datetimepicker/4.17.47/js/bootstrap-datetimepicker.min.js"></script>\n \n \n <script src="{{ asset('bundles/uvdesksupportcenter/js/_common.js') }}"></script>\n <script src = "{{ asset('bundles/uvdesksupportcenter/js/uikit.front.js') }}"></script>\n <script src = "{{ asset('bundles/uvdeskcoreframework/js/dropdown.js') }}"></script>\n \n {% set websiteDetails = user_service.getWebsiteDetails('knowledgebase') %}\n {% set websiteConfiguration = user_service.getWebsiteConfiguration('knowledgebase') %}\n {% set themeTemplate = user_service.getWebsiteView() %}\n \n {% set canonical = app.request.server.get('REQUEST_SCHEME')~'://'~app.request.server.get('HTTP_HOST')~app.request.server.get('PATH_INFO') %}\n <link rel="canonical" href="{% block canonical %}{{canonical}}{% endblock %}">\n \n {% if websiteDetails and (websiteDetails.favicon) %}\n <link rel="icon" sizes="16x16" href="{{websiteDetails.favicon ? websiteDetails.favicon : null}}" />\n {% else %}\n <link rel="icon" sizes="16x16" href="{{ asset('favicon.ico') }}" />\n {% endif %}\n \n {% if websiteDetails %}\n <title>{% block title %}{{ websiteDetails.name ? websiteDetails.name : 'Knowledge Base'|trans }} {% endblock %}</title>\n {% if websiteConfiguration.metaDescription %}\n <meta name="description" content="{% block metaDescription %}{{ websiteConfiguration.metaDescription }}{% endblock %}"/>\n {% endif %}\n {% if websiteConfiguration.metaKeywords %}\n <meta name="keywords" content="{% block metaKeywords %}{{ websiteConfiguration.metaKeywords }}{% endblock %}"/>\n {% endif %}\n \n <meta http-equiv="Content-Type" content="text/html;" charset="{{ _charset }}"/>\n <meta name="robots" content="INDEX,FOLLOW" />\n <meta name="viewport" content="width=device-width, initial-scale=1">\n \n <meta property="og:locale" content="{{app.request.getLocale()}}" />\n <meta property="og:type" content="article" />\n <meta property="og:title" content="{% block ogtitle %}{% trans %}HelpDesk{% endtrans %} {{ websiteDetails.name ? websiteDetails.name : 'Knowledge Base'|trans }}{% endblock %}" />\n <meta property="og:url" content="{% block ogcanonical %}{{canonical}}{% endblock %}" />\n <meta property="og:site_name" content="{{ websiteDetails.name ? websiteDetails.name : 'Knowledge Base'|trans }}" />\n {% if websiteDetails.logo %}\n <meta property="og:image" content="{{ websiteDetails.logo }}" />\n {% endif %}\n <meta name="twitter:card" content="summary" />\n <meta name="twitter:title" content="{% block twtitle %}{% trans %}HelpDesk{% endtrans %} {{ websiteDetails.name ? websiteDetails.name : 'Knowledge Base'|trans }}{% endblock %}" />\n \n <link rel='dns-prefetch' href='//www.google.com' />\n <link rel='dns-prefetch' href='//fonts.googleapis.com' />\n <link rel='dns-prefetch' href='//fonts.gstatic.com' />\n <link rel='dns-prefetch' href='//cdn.uvdesk.com' />\n {% endif %}\n \n {% if websiteConfiguration %}\n {% block head %}\n {% include "@UVDeskSupportCenter/Knowledgebase/websiteSettings.html.twig" %}\n {% endblock %}\n {% endif %}\n \n {% if websiteConfiguration %}\n {% if uvdesk_service.isDarkSkin(websiteConfiguration.brandColor) %}\n {% include '@UVDeskSupportCenter/Knowledgebase/darkSkin.html.twig' %}\n {% else %}\n {% include '@UVDeskSupportCenter/Knowledgebase/lightSkin.html.twig' %}\n {% endif %}\n {% endif %}\n \n {% block templateCSS %}{% endblock %}\n </head>\n \n {% set bodyClass = '' %}\n {% set bodySkinClass = '' %}\n \n {% if app.request.locale == "ar" %}\n {% set bodyClass = 'uv-rtl' %}\n {% endif %}\n \n <body class="{{ bodySkinClass ~ ' ' ~ bodyClass }}">\n {% set broadcastMessage = uvdesk_service.getValidBroadcastMessage(websiteConfiguration.broadcastMessage is defined ? websiteConfiguration.broadcastMessage : '') %}\n {% if broadcastMessage %}\n <div class="uv-kb-info" id="uv-kb-info-broadcast">\n <p>{{ broadcastMessage.message is defined ? broadcastMessage.message : '' }}</p>\n <span class="uv-kb-info-remove" onclick="document.getElementById('uv-kb-info-broadcast').remove()"></span>\n </div>\n {% endif %}\n \n <div class="uv-notifications-wrapper">\n {% if uvdesk_service.requestHeadersSent() == false %}\n {% for flashMessage in app.session.flashbag.get('success') %}\n <div class="uv-notification page-load uv-success">\n <span class="uv-notification-close"></span>\n <p>{{ flashMessage|raw }}</p>\n </div>\n {% endfor %}\n {% for flashMessage in app.session.flashbag.get('warning') %}\n <div class="uv-notification page-load uv-error">\n <span class="uv-notification-close"></span>\n <p>{{ flashMessage|raw }}</p>\n </div>\n {% endfor %}\n {% endif %}\n \n <noscript>\n <div class="uv-notification uv-error">\n <p>{% trans %}Your browser does not support JavaScript or You disabled JavaScript, Please enable those !{% endtrans %}</p>\n </div>\n <style>.uv-loader-view {display: none;}</style>\n </noscript>\n </div>\n \n \n {% block header %}\n \n {% include "@UVDeskSupportCenter/Templates/header.html.twig" %}\n {% endblock %}\n \n {% include "@UVDeskSupportCenter/Templates/breadcrumbs.html.twig" %}\n \n {% block tabHeader %}\n {% endblock %}\n {% block wrapper %}\n <div class="uv-body">\n <div class="uv-container">\n {% block body %}\n {% if websiteConfiguration is defined and websiteConfiguration.ticketCreateOption %}\n {% if not websiteConfiguration.loginRequiredToCreate or app.user %}\n <div class="uv-cta-wrapper">\n <div class="uv-cta-lt">\n <svg\n xmlns="http://www.w3.org/2000/svg"\n xmlns:xlink="http://www.w3.org/1999/xlink"\n width="60px" height="60px">\n <path fill-rule="evenodd" fill="rgb(124, 116, 241)"\n d="M57.000,12.000 L51.000,12.000 L50.984,38.993 L12.000,39.000 L12.000,45.000 C12.000,46.649 13.351,48.000 15.000,48.000 L48.000,48.000 L60.000,60.000 L60.000,15.000 C60.000,13.351 58.649,12.000 57.000,12.000 ZM45.000,30.000 L45.000,3.000 C45.000,1.351 43.649,0.000 42.000,0.000 L3.000,0.000 C1.351,0.000 -0.000,1.351 -0.000,3.000 L-0.000,45.000 L12.000,33.000 L42.000,33.000 C43.649,33.000 45.000,31.649 45.000,30.000 Z"/>\n </svg>\n </div>\n <div class="uv-cta-rt">\n <h2>{{"Unable to find an answer?"|trans}}</h2>\n <p>{{"Looking for anything specific article which resides in general queries? Just browse the various relevant folders and categories and then you will find the desired article."|trans}}</p>\n <a href="{{ path('helpdesk_customer_create_ticket') }}" class="uv-btn uv-margin-top-15">{{'Contact Us'|trans}}</a>\n </div>\n </div>\n {% endif %}\n {% endif %} \n {% endblock %}\n </div> \n </div>\n {% endblock %}\n \n {% block footer %}\n {% include "@UVDeskSupportCenter/Templates/footer.html.twig" %}\n \n {% include "@UVDeskSupportCenter/Templates/pagination.html.twig" %}\n \n <!-- Loader Template-->\n <script type="text/template" id="loader-tmp">\n <div class="uv-loader">\n <span></span>\n <span></span>\n <span></span>\n </div>\n </script>\n <!-- Loader Template-->\n \n <!-- Full View Loader Template-->\n <script type="text/template" id="full-view-loader">\n <div class="uv-loader-view">\n <div class="uv-loader">\n <span></span>\n <span></span>\n <span></span>\n </div>\n </div>\n </script>\n <!-- //Full View Loader Template-->\n \n <!-- Notification Template -->\n <script type="text/template" id="notification-template">\n <div class="uv-notification <% if(alertClass == 'danger') { %>uv-error<% } else { %> <%= 'uv-' + alertClass %> <% } %>">\n <span class="uv-notification-close"></span>\n <p><%= alertMessage %> </p>\n </div>\n </script>\n <script type="text/javascript">\n var warningResponse = {\n 'alertClass' : 'danger',\n 'alertMessage' : '{{ "Error : Something went wrong, please try again later"|trans }}',\n };\n </script>\n \n {% include('@UVDeskSupportCenter/Themes/cookiePolicy.html.twig') %}\n {% endblock %}\n </body>\n </html>\n """ : { { Twig\Template->displayWithErrorHandling(array $context, array $blocks = []) … › |
logger | Symfony\Bridge\Monolog\Logger {#34 …9} |